Resolved after 3 hours 31 minutes, affecting Core Network, on November 18, 2025.
After a successful period of monitoring we are marking this incident as resolved.
Affected components
Update timeline
- identified Nov 18, 2025, 10:50 AM UTC
We have identified an issue causing degradation on calls and are working to resolve ASAP. We have rerouted affected traffic and seeing those services returning to normal however this may take a short period to complete. Will provide a further update in 20 minutes.
- identified Nov 18, 2025, 10:51 AM UTC
We've seen reports of services returning to normal. We are continuing to monitor the affected zone closely.
- monitoring Nov 18, 2025, 11:06 AM UTC
All services have returned to normal and we're hearing positive reports from our customers of the same. We are continuing to monitor all affected parts of the network for a prolonged period before marking as resolved.
- resolved Nov 18, 2025, 02:22 PM UTC
After a successful period of monitoring we are marking this incident as resolved.
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