Delay on outbound calls connecting

Update timeline

1. investigating Mar 11, 2026, 12:01 PM UTC

   We're investigating reports of severe post dial delay on outbound calling. Will update in next 20 minutes.

2. investigating Mar 11, 2026, 12:06 PM UTC

   Inbound calls and dashboards remain unaffected. We are investigating with urgency.

3. identified Mar 11, 2026, 12:08 PM UTC

   We have identified the issue and are implementing a fix. Service should be restored shortly.

4. monitoring Mar 11, 2026, 12:14 PM UTC

   The fix has been implemented and we're seeing service restored to all users. We'll continue to monitor closely for a period before marking this as resolved.

5. resolved Mar 11, 2026, 02:41 PM UTC

   This incident has been resolved.

6. postmortem Mar 11, 2026, 02:42 PM UTC

   At 12:01 PM GMT today, some users experienced an interruption when placing outbound calls. Inbound routing, internal extension calling, and online dashboards remained fully operational throughout. All services were restored by 12:14 PM GMT. The issue was caused by an isolated storage component within our Fraud Protection engine. This feature monitors real-time spend, providing an extra layer of security for our customers and partners. The issue was identified, acted upon and resolved within 13 minutes.