Resolved after 4 hours 56 minutes, affecting Dashboard and Desktop Applications, on March 18, 2026.
Desktop App access should also be restored. Users should restart their apps if access does not resume automatically.
Affected components
Update timeline
- investigating Mar 18, 2026, 09:32 AM UTC
We're investigating reports of issues logging into our desktop apps and online portals. Calls and all other services remain unaffected.
- identified Mar 18, 2026, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 18, 2026, 09:42 AM UTC
Dashboards should be restored. Apps will follow shortly as systems are reinitialised.
- monitoring Mar 18, 2026, 09:45 AM UTC
Desktop App access should also be restored. Users should restart their apps if access does not resume automatically.
- resolved Mar 18, 2026, 02:28 PM UTC
This incident has been resolved.
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