Nebula incident
CallSwitchOne and PulseHD iOS Apps - Issues Receiving Calls
Resolved after 18 hours 44 minutes, affecting Mobile Applications, on December 10, 2024.
Our engineers have implemented a fix and we're seeing calls receiving successfully on iOS devices, for both CallSwitchOne and PulseHD apps. We're continuing to monitor the situation and will close this incident as resolved in due course.
Affected components
Update timeline
- identified Dec 10, 2024, 02:00 PM UTC
This morning our engineers begun to investigate reports of calls not reaching users running our CallSwitch One and PulseHD apps mobile apps on iOS. We have identified the issue and are working to resolve with urgency, and will provide an update within the next 4 hours.
- monitoring Dec 10, 2024, 03:42 PM UTC
Our engineers have implemented a fix and we're seeing calls receiving successfully on iOS devices, for both CallSwitchOne and PulseHD apps. We're continuing to monitor the situation and will close this incident as resolved in due course.
- resolved Dec 11, 2024, 08:45 AM UTC
After a successful monitoring period this incident is now resolved.
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