Resolved after 7 hours 33 minutes, affecting Core Network, on June 20, 2025.
Our team have implemented a fix and can see handsets are now provisioning successfully. We will continue to monitor the situation for the remainder of the day.
Affected components
Update timeline
- investigating Jun 20, 2025, 07:48 AM UTC
Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.
- identified Jun 20, 2025, 08:24 AM UTC
Our Team have identified the issue and are working on a solution. WIll provide a further update within 30 minutes.
- monitoring Jun 20, 2025, 08:30 AM UTC
Our team have implemented a fix and can see handsets are now provisioning successfully. We will continue to monitor the situation for the remainder of the day.
- resolved Jun 20, 2025, 03:22 PM UTC
This incident has been resolved.
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