Resolved after 9 hours 30 minutes, affecting Core Network, on July 10, 2025.
After a period of successful monitoring, this incident is confirmed as resolved.
Affected components
Update timeline
- identified Jul 10, 2025, 07:50 AM UTC
We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended. A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.
- identified Jul 10, 2025, 08:22 AM UTC
The fix is still being deployed and is now resolved for the majority of customers. Will provide further update in 30 minutes.
- monitoring Jul 10, 2025, 08:50 AM UTC
We are actively monitoring this incident and will mark as resolved after a successful period.
- resolved Jul 10, 2025, 05:20 PM UTC
After a period of successful monitoring, this incident is confirmed as resolved.
Your product runs on more than Nebula
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services