Resolved after 3 hours 51 minutes, affecting Core Network and Dashboard and 1 more, on July 11, 2025.
We have seen all services return to normal and are actively monitoring the issue. This will be marked as resolved after a period of successful monitoring.
Affected components
Update timeline
- investigating Jul 11, 2025, 10:56 AM UTC
Our team are investigating reports of issues with outbound calls and navigating dashboards. We will provide a further update within 30 minutes.
- identified Jul 11, 2025, 11:08 AM UTC
We have identified the issue and working on a fix. Next update within 20 minutes.
- identified Jul 11, 2025, 11:28 AM UTC
We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.
- identified Jul 11, 2025, 11:41 AM UTC
We have seen all services return to normal and are actively monitoring the issue. This will be marked as resolved after a period of successful monitoring.
- resolved Jul 11, 2025, 02:48 PM UTC
After a period of successful monitoring this incident is marked as resolved.
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