Lumen Network Outage 2/18/26

Update timeline

1. investigating Feb 18, 2026, 08:40 PM UTC

   Lumen is actively investigating a network issue in the Kansas City area causing a service outage on the below listed sites. Craig R-III Shawnee R-III Chilhowee R-IV Cass County Public Library Pleasant Hill Branch

2. investigating Feb 18, 2026, 09:24 PM UTC

   Initial investigations by Lumen NOC suggest that a fiber fault may be the source of the service interruption. Lumen Field Operations are on site in Kansas City preparing to run tests on the suspected fibers.

3. investigating Feb 18, 2026, 10:05 PM UTC

   Fiber traces by Lumen from the Kansas City facility indicate a fault in the fibers 15 miles from the facility. The Lumen OSPE (Outside Plant Engineer) is engaged and has advised of a possible hit by a third-party bore rig. OSPE has dispatched a construction crew to the site and is mobilizing splicers. No ETA at this time.

4. identified Feb 18, 2026, 10:55 PM UTC

   Lumen has confirmed a 54-count fiber has been partially damaged by the bore rig. Construction crews remain enroute to assess the damage. No ETA provided.

5. identified Feb 19, 2026, 01:06 AM UTC

   Repair crews have arrived at the site and are awaiting emergency locates to be completed.

6. identified Feb 19, 2026, 01:57 AM UTC

   Emergency locates are complete and excavation is underway.

7. identified Feb 19, 2026, 03:14 AM UTC

   Excavation work is ongoing. Cable placement is expected to commence at 10PM. Still no ETR.

8. identified Feb 19, 2026, 03:36 AM UTC

   Crews have started pulling in new cable.

9. identified Feb 19, 2026, 07:59 AM UTC

   Cable replacement has been completed and splicing is underway.

10. monitoring Feb 19, 2026, 12:10 PM UTC

    Splicing completed and services were restored at approximately 2:30AM. We are monitoring for any further issues.

11. resolved Feb 19, 2026, 02:23 PM UTC

    Circuits appear to still be operating normal.