Mindtickle incident
Stale or Incorrect Data Displayed on Select Analytics Pages
Resolved after 55 minutes, affecting In-Platform Analytics and Reporting API, on October 16, 2025.
This incident has been resolved. We will share an RCA once the postmortem is complete.
Affected components
Update timeline
- investigating Oct 16, 2025, 03:54 AM UTC
We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed
- monitoring Oct 16, 2025, 04:29 AM UTC
A fix has been implemented and we are running a sanity check at our end.
- resolved Oct 16, 2025, 04:50 AM UTC
This incident has been resolved. We will share an RCA once the postmortem is complete.
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