Mindtickle incident

Some analytics reports may serve stale data.

Resolved after 8 hours 50 minutes, affecting In-Platform Analytics, on August 19, 2026.

resolved Aug 20, 2026, 02:07 AM UTC

This issue is resolved. All affected reports are now showing current data. Thank you for your patience.

Started
Aug 19, 2026, 05:16 PM UTC
Resolved
Aug 20, 2026, 02:07 AM UTC
Duration
8h 50m
Detected by Pingoru
Aug 19, 2026, 05:16 PM UTC

Affected components

In-Platform Analytics

Update timeline

  1. investigating Aug 19, 2026, 05:16 PM UTC

    We're investigating an issue where a subset of customers may see stale data in certain analytics reports, specifically: SSR, Custom Dashboards, Manager & Relationship reports, and Overview / Adoption / Performance reports. Other reports and product areas are unaffected. If your analytics reflect current data, no action is needed. We'll post an update shortly.

  2. resolved Aug 20, 2026, 02:07 AM UTC

    This issue is resolved. All affected reports are now showing current data. Thank you for your patience.

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