Mindtickle incident

'Featured Hubs' widget is not loading across the Mindtickle platform

Resolved after 38 minutes, affecting Mindtickle Platform and Asset Hub, on May 18, 2026.

resolved May 18, 2026, 01:55 PM UTC

This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

Started
May 18, 2026, 01:17 PM UTC
Resolved
May 18, 2026, 01:55 PM UTC
Duration
38m
Detected by Pingoru
May 18, 2026, 01:17 PM UTC

Affected components

Mindtickle PlatformAsset Hub

Update timeline

  1. investigating May 18, 2026, 01:17 PM UTC

    The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

  2. identified May 18, 2026, 01:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 01:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 01:55 PM UTC

    This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

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