Resolved after 2 hours 10 minutes, affecting Call AI, on May 11, 2026.
The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.
Affected components
Update timeline
- investigating May 11, 2026, 02:25 PM UTC
We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.
- resolved May 11, 2026, 04:35 PM UTC
The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.
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