MessageMedia Outage History

MessageMedia is up right now

Pingoru has recorded 34 incidents for MessageMedia: 32 in the last 12 months and 0 in the last 90 days.

Source: status.messagemedia.com

34incidents recorded
32last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking MessageMedia in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026311 of 720 (1%)
May 2026414 of 744 (2%)
June 2026429 of 720 (4%)
July 202606 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 592 (0%)

Incidents, newest first

Minor November 13, 2025 Inbound MMS Disruption – Australia Only 1d 1h APAC, Inbound System (Webhooks)

Started Nov 13, 2025, 02:02 AM UTC· resolved Nov 14, 2025, 04:01 AM UTC

  1. investigating Nov 13, 2025, 02:02 AM UTC

    A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

  2. investigating Nov 13, 2025, 07:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 13, 2025, 10:25 AM UTC

    We are continuing to work on resolving the issue affecting inbound MMS messages in Australia. Our team is actively working on it, and we will share further updates as they become available.

  4. investigating Nov 13, 2025, 07:31 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Nov 14, 2025, 03:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 14, 2025, 04:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 11, 2025 Zoho Integration currently unavailable due to temporary outage 38m Zoho CRM

Started Nov 11, 2025, 07:31 AM UTC· resolved Nov 11, 2025, 08:10 AM UTC

  1. identified Nov 11, 2025, 07:31 AM UTC

    A temporary outage caused by infrastructure deployments to the integration between Zoho and Sinch has been identified and is currently being resolved by our team. We are aware that functionality of the integration may be affected or inaccessible at this time.

  2. monitoring Nov 11, 2025, 07:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 11, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2025 Social Channels - WhatsApp Access Issue 2h 1m The Hub

Started Nov 07, 2025, 12:46 PM UTC· resolved Nov 07, 2025, 02:47 PM UTC

  1. investigating Nov 07, 2025, 12:46 PM UTC

    We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.

  2. investigating Nov 07, 2025, 01:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 07, 2025, 01:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 07, 2025, 02:08 PM UTC

    The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.

  5. resolved Nov 07, 2025, 02:47 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor November 4, 2025 MMS Sending via API Failing 3h 41m REST API

Started Nov 04, 2025, 08:36 PM UTC· resolved Nov 05, 2025, 12:18 AM UTC

  1. investigating Nov 04, 2025, 08:36 PM UTC

    We’re currently experiencing an issue with MMS sending via our API. Our team is investigating the issue and will supply an update as soon as possible.

  2. identified Nov 04, 2025, 09:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2025, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2025, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Platform Degradation - MMS 3h 31m REST API

Started Nov 04, 2025, 05:15 PM UTC· resolved Nov 04, 2025, 08:46 PM UTC

  1. investigating Nov 04, 2025, 05:15 PM UTC

    We are currently experiencing a platform degradation impacting MMS traffic. Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes. Incident Start Time: 2025-11-04 13:05 UTC We will provide further updates as soon as more information is available.

  2. monitoring Nov 04, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025 Outbound Messages Delivery Issues 3h 59m SMPP

Started Oct 31, 2025, 12:03 AM UTC· resolved Oct 31, 2025, 04:03 AM UTC

  1. investigating Oct 31, 2025, 12:03 AM UTC

    We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail. Impact: A small subset of MT messages may fail to deliver.

  2. monitoring Oct 31, 2025, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 31, 2025, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 30, 2025 Intermittent Issues with Inbox and Hub Portal Features 1h The Hub

Started Oct 30, 2025, 01:41 PM UTC· resolved Oct 30, 2025, 02:42 PM UTC

  1. investigating Oct 30, 2025, 01:41 PM UTC

    We are currently experiencing intermittent issues affecting the Hub Portal and Inbox. Some users may experience delays or difficulties when loading conversations and other Hub Features. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Oct 30, 2025, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 02:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Outbound messages stuck enroute for Bell Canada 2h 31m REST API

Started Oct 20, 2025, 04:03 PM UTC· resolved Oct 20, 2025, 06:35 PM UTC

  1. investigating Oct 20, 2025, 04:03 PM UTC

    We are currently investigating an issue for outbound traffic from Bell Canada being stuck enroute. Messages in detailed reports will show that the messages are currently enroute but fail to deliver without a source number being selected.

  2. investigating Oct 20, 2025, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025 Error upon entering credentials when logging in 1h 13m The Hub

Started Oct 15, 2025, 04:17 PM UTC· resolved Oct 15, 2025, 05:30 PM UTC

  1. investigating Oct 15, 2025, 04:17 PM UTC

    We are currently investigating an issue in which users are reporting an error upon logging in stating, "Oh no! something unforseen happened. Contact support if the issue persists. "Invalid 'sdkKey' value"

  2. investigating Oct 15, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 15, 2025, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 15, 2025, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2025, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →