Resolved after 2 hours 1 minute, affecting The Hub, on November 7, 2025.
The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.
Affected components
Update timeline
- investigating Nov 07, 2025, 12:46 PM UTC
We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.
- investigating Nov 07, 2025, 01:21 PM UTC
We are continuing to investigate this issue.
- identified Nov 07, 2025, 01:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2025, 02:08 PM UTC
The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.
- resolved Nov 07, 2025, 02:47 PM UTC
The issue has been resolved.
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