Resolved after 2 hours 15 minutes, affecting Mendix Cloud EU (Frankfurt 2), on April 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Mendix Cloud EU (Frankfurt 2)
Update timeline
- identified Apr 28, 2026, 12:21 PM UTC
We've identified an issue with application metrics in Mendix Cloud EU (Frankfurt 2) which resulted in incorrect runtime heartbeat alert emails sent to customers. We've implemented a fix and are monitoring the results. The metrics are missing from 27 April 1725 CEST until 28 April 1300 CEST and won't be recoverable. We apologize for the inconvenience caused.
- monitoring Apr 28, 2026, 12:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 02:36 PM UTC
This incident has been resolved.
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