Resolved after 2 hours 7 minutes, affecting Mendix Cloud US-East and Mendix Cloud Asia Pacific (Tokyo) and 1 more, on October 28, 2025.
Following our last update, continuous monitoring has shown no recurrence of issues related to the DNS issues. This incident is now resolved. We appreciate your patience and understanding throughout this process.
Affected components
Update timeline
- investigating Oct 28, 2025, 10:58 AM UTC
We've identified an issue impacting DNS resolution in a subset of our clusters. Our team are currently working with the highest priority to investigate the root cause and implement a fix.
- identified Oct 28, 2025, 11:11 AM UTC
Our teams have identified the issue and are currently working on a fix. At this moment only custom domains are affected, so we advise not to change custom domains for environments.
- monitoring Oct 28, 2025, 11:20 AM UTC
We're pleased to inform you that our engineering teams have successfully implemented a fix for the DNS resolution issue we've been experiencing. We are now actively monitoring our systems to ensure full restoration of service and stability across all affected areas. We sincerely apologize for any disruption, inconvenience, or impact on your operations caused by this incident. We truly appreciate your patience and understanding as we navigated these challenges.
- resolved Oct 28, 2025, 01:06 PM UTC
Following our last update, continuous monitoring has shown no recurrence of issues related to the DNS issues. This incident is now resolved. We appreciate your patience and understanding throughout this process.
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