Resolved after 2 days 22 hours, affecting Mendix on Kubernetes, on November 7, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 07, 2025, 12:03 PM UTC
For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
- identified Nov 07, 2025, 12:04 PM UTC
We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.
- identified Nov 07, 2025, 12:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 07, 2025, 12:42 PM UTC
The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.
- monitoring Nov 10, 2025, 09:57 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2025, 10:28 AM UTC
This incident has been resolved.
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