Resolved after 1 hour 36 minutes, affecting Kantata OX Insights, on October 29, 2025.
Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.
Affected components
Update timeline
- identified Oct 29, 2025, 06:28 PM UTC
Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.
- identified Oct 29, 2025, 06:35 PM UTC
Our Business Intelligence Partner has identified the issue and they are working on a fix.
- identified Oct 29, 2025, 07:04 PM UTC
Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.
- identified Oct 29, 2025, 07:13 PM UTC
The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.
- monitoring Oct 29, 2025, 07:29 PM UTC
Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.
- resolved Oct 29, 2025, 08:05 PM UTC
Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.
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