Resolved after 5 hours 19 minutes, on September 16, 2026.
The Salesforce technology team has now informed users that the platform's stability and performance are now again at expected levels, and the incident has been resolved.
Update timeline
- investigating Sep 16, 2026, 02:06 PM UTC
The third-party service (Salesforce) we use for our support offerings (Live Help, Support Cases, and Support Portal) is currently down. We are monitoring its status and will update as soon as they report their systems are back online.
- monitoring Sep 16, 2026, 05:49 PM UTC
Salesforce services are recovering, but the issue has not yet been fully resolved. Customers may continue to experience issues accessing the Support Portal. We are continuing to monitor the situation and will provide another update once the service is fully restored.
- resolved Sep 16, 2026, 07:25 PM UTC
The Salesforce technology team has now informed users that the platform's stability and performance are now again at expected levels, and the incident has been resolved.
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