Resolved after 1 hour 30 minutes, affecting Kantata OX Application and Kantata OX Insights and 1 more, on August 31, 2026.
This incident has been resolved. Insights Data Exports are now processing as normal. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 31, 2026, 03:22 PM UTC
Our data processing infrastructure is running behind which is causing Insights Data Exports not to be processed.
- identified Aug 31, 2026, 03:51 PM UTC
We’ve found the underlying cause of the problem and are now working on a fix.
- monitoring Aug 31, 2026, 04:17 PM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
- resolved Aug 31, 2026, 04:53 PM UTC
This incident has been resolved. Insights Data Exports are now processing as normal. Thank you for your patience.
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