Resolved after 5 days 1 hour, affecting Kantata OX Application, on November 21, 2025.
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
Affected components
Update timeline
- investigating Nov 21, 2025, 12:44 AM UTC
We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!
- identified Nov 21, 2025, 05:30 PM UTC
We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.
- identified Nov 24, 2025, 05:31 PM UTC
We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.
- monitoring Nov 26, 2025, 12:40 AM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
- resolved Nov 26, 2025, 02:44 AM UTC
This incident has been resolved. Thank you for your patience!
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