Resolved after 3 hours 47 minutes, affecting AppStore and Lifecycle Management, on February 18, 2026.
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.
Affected components
Update timeline
- investigating Feb 18, 2026, 04:31 PM UTC
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
- investigating Feb 18, 2026, 04:33 PM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 05:31 PM UTC
The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
- resolved Feb 18, 2026, 08:19 PM UTC
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.
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