Lumos incident
Inactivity workflows are removing active users despite conditions not being met
Resolved after 3 days 22 hours, affecting Platform, on August 6, 2026.
This has now been resolved. Any impacted customers will be contacted by the Lumos team.
Affected components
Update timeline
- identified Aug 06, 2026, 08:27 PM UTC
We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.
- identified Aug 06, 2026, 08:56 PM UTC
Inactivity Workflows have been temporarily disabled while we work to resolve this issue.
- identified Aug 06, 2026, 11:15 PM UTC
We've root caused and remediated the underlying issue. The Inactivity Workflows will remain disabled for the time being. We will be in touch with affected customers.
- resolved Aug 10, 2026, 06:41 PM UTC
This has now been resolved. Any impacted customers will be contacted by the Lumos team.
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