Lumos incident

AppStore Failing to Load

Resolved after 15 minutes, affecting Platform, on April 1, 2025.

identified Apr 01, 2025, 09:51 PM UTC

The team has identified the root cause. As we work to resolve, please not that all tabs within the platform may be slow to load or fail to load altogether.

Started
Apr 01, 2025, 09:40 PM UTC
Resolved
Apr 01, 2025, 09:55 PM UTC
Duration
15m
Detected by Pingoru
Apr 01, 2025, 09:40 PM UTC

Affected components

Platform

Update timeline

  1. investigating Apr 01, 2025, 09:40 PM UTC

    Our engineers are actively investigating an issue causing the AppStore and all apps to fail to use for Admins and Users alike. We'll share updates as soon as we pinpoint a root cause and fix.

  2. identified Apr 01, 2025, 09:51 PM UTC

    The team has identified the root cause. As we work to resolve, please not that all tabs within the platform may be slow to load or fail to load altogether.

  3. resolved Apr 01, 2025, 09:55 PM UTC

    The incident has been resolved and all systems are back to being operational.

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