Resolved after 3 hours 32 minutes, affecting Platform, on August 29, 2025.
Loading speeds have been restored, and platform performance is fully operational.
Affected components
Update timeline
- investigating Aug 29, 2025, 04:26 PM UTC
The team is investigating an ongoing issue causing pages to load very slowly within the Lumos Platform. All portions of the product are in working order, but loading speeds may temporarily reduce usability.
- investigating Aug 29, 2025, 05:05 PM UTC
The team is continuing to investigate and has discovered increased impact of the loading slowness on platform functionality. Some aspects of Lumos will not work as expected, likely due to timeout errors. We're actively pinning down a root cause and working to restore full function.
- monitoring Aug 29, 2025, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 29, 2025, 05:59 PM UTC
Performance appears to be fully restored, and our team is continuing to investigate the root cause to mitigate future issues. We recommend re-trying any failed actions at this time.
- monitoring Aug 29, 2025, 07:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 29, 2025, 07:59 PM UTC
Loading speeds have been restored, and platform performance is fully operational.
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