Resolved after 4 hours 35 minutes, affecting Indexing Data and Search Availability and 1 more, on October 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 28, 2026, 08:35 PM UTC
Our engineers have identified an issue with log ingestion starting at 12:50:32 PDT. All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.
- investigating Oct 28, 2026, 09:38 PM UTC
We're continuing to investigate the issue. More updates will come in one hour.
- investigating Oct 28, 2026, 10:38 PM UTC
We're continuing to investigate the issue. More updates will be published in two hours.
- identified Oct 29, 2026, 12:35 AM UTC
The issue has been identified, the fix has been tested and about to be implemented.
- monitoring Oct 29, 2026, 12:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2026, 01:11 AM UTC
This incident has been resolved.
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