Resolved on August 7, 2026.
On July 12, 2026, we experienced delays in our alerting system, resulting in an interruption to alert processing for some Loggly customers. The issue was traced to a production scheduler service responsible for evaluating and scheduling alerts. Due to resource exhaustion on the host, the scheduler was unable to operate normally, preventing alert jobs from being process downstream. The team restored service by increasing the capacity of the affected host, returning resource utilization to healthy levels and allowing the scheduler to resume normal operation. Following the remediation, alert processing has since been operating normally.
Update timeline
- resolved Aug 07, 2026, 08:54 PM UTC
On July 12, 2026, we experienced delays in our alerting system, resulting in an interruption to alert processing for some Loggly customers. The issue was traced to a production scheduler service responsible for evaluating and scheduling alerts. Due to resource exhaustion on the host, the scheduler was unable to operate normally, preventing alert jobs from being process downstream. The team restored service by increasing the capacity of the affected host, returning resource utilization to healthy levels and allowing the scheduler to resume normal operation. Following the remediation, alert processing has since been operating normally.
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