Learn365 web parts not loading in SharePoint and Microsoft Teams

Update timeline

1. investigating Oct 14, 2025, 09:13 AM UTC

   We are currently investigating reports of a disruption affecting the loading of the Learn365 Webparts. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available.

2. investigating Oct 14, 2025, 09:25 AM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 14, 2025, 12:20 PM UTC

   A fix has been successfully deployed to address the issue affecting the loading of the Learn365 Webparts. We are continuing to monitor system performance closely to ensure stability. We’ll provide a final update once we confirm the issue is fully resolved. Thank you for your patience during this time.

4. resolved Oct 15, 2025, 01:17 PM UTC

   The issue has been resolved. The incident was linked to a recent SharePoint Online update, changes in MSAL (Microsoft Authentication Library), and a few unexpected edge cases that impacted service stability. Our engineering team has deployed a fix and confirmed that all affected services are now operating normally. We will continue to monitor for any residual impact, but no further disruptions are expected at this time. Thank you for your patience and understanding throughout the investigation.