LMS365 incident

Users not populating in Entra ID groups

Resolved after 3 days 22 hours, affecting Learn365 Government Community Cloud High, on December 19, 2025.

resolved Dec 23, 2025, 05:10 PM UTC

After monitoring the effectiveness of the fix that was released we have seen a full recovery of functionality to users populating within Entra ID Groups.

Started
Dec 19, 2025, 07:02 PM UTC
Resolved
Dec 23, 2025, 05:10 PM UTC
Duration
3d 22h
Detected by Pingoru
Dec 19, 2025, 07:02 PM UTC

Affected components

Learn365 Government Community Cloud High

Update timeline

  1. investigating Dec 19, 2025, 07:02 PM UTC

    We are currently investigating an issue with users not populating within Entra ID groups that have been added to Learn365.

  2. monitoring Dec 23, 2025, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Dec 23, 2025, 05:10 PM UTC

    After monitoring the effectiveness of the fix that was released we have seen a full recovery of functionality to users populating within Entra ID Groups.

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