LMS365 incident
Course pages and flyouts may fail to load for customers without the Skills service
Resolved after 2 hours 20 minutes, affecting Learn365 North Europe and Learn365 United States and 1 more, on May 13, 2026.
The fix has been deployed to production, and the issue should now be resolved. If you still experience any problems, please try clearing your browser cache and cookies or opening the page in an incognito/private browser window. If you have any further questions or continue to experience issues, please contact our Support team.
Affected components
Update timeline
- identified May 13, 2026, 11:02 AM UTC
We have identified the cause of an issue where course pages and course flyouts may fail to load in the new UI for customers whose subscription plan does not include the Skills service. Our team is currently working on a fix. In the meantime, the old UI is not affected and can be used as a temporary workaround. We will provide an update as soon as the fix is available.
- identified May 13, 2026, 11:04 AM UTC
We are continuing to work on a fix for this issue.
- identified May 13, 2026, 01:21 PM UTC
The fix has been deployed to production, and the issue should now be resolved. If you still experience any problems, please try clearing your browser cache and cookies or opening the page in an incognito/private browser window. If you have any further questions or continue to experience issues, please contact our Support team.
- resolved May 13, 2026, 01:23 PM UTC
This incident has been resolved.
Your product runs on more than LMS365
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services