LMS365 incident
Blank certificates issue in non-English locale courses
Resolved after 23 hours 8 minutes, affecting Learn365 North Europe and Learn365 United States and 1 more, on May 28, 2025.
We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved. This issue has now been fixed, and the solution has been deployed to all affected environments. We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
Affected components
Update timeline
- identified May 28, 2025, 08:31 AM UTC
We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file. Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available. Thank you for your patience and understanding.
- resolved May 29, 2025, 09:37 AM UTC
We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved. This issue has now been fixed, and the solution has been deployed to all affected environments. We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
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