LiveChat incident

Workflows malfunction

Resolved after 1 hour 51 minutes, affecting Agent apps, on October 14, 2026.

resolved Oct 14, 2026, 03:59 AM UTC

The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.

Started
Oct 14, 2026, 02:08 AM UTC
Resolved
Oct 14, 2026, 03:59 AM UTC
Duration
1h 51m
Detected by Pingoru
Oct 14, 2026, 02:08 AM UTC

Affected components

Agent apps

Update timeline

  1. identified Oct 14, 2026, 02:08 AM UTC

    We are currently investigating the issue with the Workflows. We apologize for any inconvenience this may cause, and our team is working diligently to resolve the issue as quickly as possible.

  2. identified Oct 14, 2026, 03:07 AM UTC

    We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution.

  3. monitoring Oct 14, 2026, 03:36 AM UTC

    The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended.

  4. resolved Oct 14, 2026, 03:59 AM UTC

    The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.

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