LiveChat Outage History

LiveChat had 14 outages in the last 2 years totaling 66h 24m of downtime — averaging 0.6 incidents per month.

There were 14 LiveChat outages since January 13, 2026 totaling 66h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.livechat.com

Minor October 14, 2026

Workflows malfunction

Detected by Pingoru: Oct 14, 2026, 02:08 AM UTC
Resolved: Oct 14, 2026, 03:59 AM UTC
Duration: 1h 51m

Affected: Agent apps

Timeline · 4 updates

identified Oct 14, 2026, 02:08 AM UTC

Status: Identified We are currently investigating the issue with the Workflows. We apologize for any inconvenience this may cause, and our team is working diligently to resolve the issue as quickly as possible. Affected components Agent apps (Degraded performance)
identified Oct 14, 2026, 03:07 AM UTC

Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
monitoring Oct 14, 2026, 03:36 AM UTC

Status: Monitoring The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended. Affected components Agent apps (Degraded performance)
resolved Oct 14, 2026, 03:59 AM UTC

Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding. Affected components Agent apps (Operational)

Read the full incident report →

Minor September 26, 2026

Login issues

Detected by Pingoru: Sep 26, 2026, 01:00 PM UTC
Resolved: Sep 26, 2026, 01:58 PM UTC
Duration: 57m

Affected: Agent apps

Timeline · 4 updates

investigating Sep 26, 2026, 01:00 PM UTC

Status: Investigating We’re currently experiencing issues with logging in to LiveChat. Our team is aware of the problem and is working on resolving it as soon as possible Affected components Agent apps (Degraded performance)
investigating Sep 26, 2026, 01:18 PM UTC

Status: Investigating We are investigating an issue affecting some customers. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
monitoring Sep 26, 2026, 01:52 PM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results. Some customers may still experience minor disruptions while systems recover. We will share updates if the situation changes. Affected components Agent apps (Degraded performance)
resolved Sep 26, 2026, 01:58 PM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)

Read the full incident report →

Minor July 28, 2026

Issues with opening files

Detected by Pingoru: Jul 28, 2026, 11:27 AM UTC
Resolved: Jul 29, 2026, 01:01 PM UTC
Duration: 1d 1h

Affected: Chat widget

Timeline · 5 updates

identified Jul 28, 2026, 11:27 AM UTC

Status: Identified We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Chat widget (Degraded performance)
identified Jul 28, 2026, 11:30 AM UTC

Status: Identified We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Chat widget (Operational)
investigating Jul 28, 2026, 11:54 AM UTC

Status: Investigating We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Chat widget (Operational)
investigating Jul 28, 2026, 01:49 PM UTC

Status: Investigating We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process. We will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience. Affected components Chat widget (Operational)
resolved Jul 29, 2026, 01:01 PM UTC

Status: Resolved The issue with opening files has been resolved, and services are operating normally. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. Affected components Chat widget (Operational)

Read the full incident report →

Minor July 10, 2026

Workflow degraded performance

Detected by Pingoru: Jul 10, 2026, 02:24 AM UTC
Resolved: Jul 10, 2026, 02:41 AM UTC
Duration: 16m

Affected: API

Timeline · 4 updates

investigating Jul 10, 2026, 02:24 AM UTC

Status: Investigating We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates. Affected components API (Degraded performance)
identified Jul 10, 2026, 02:36 AM UTC

Status: Identified We’ve identified the issue affecting Workflows and are working on a fix. Affected components API (Degraded performance)
identified Jul 10, 2026, 02:38 AM UTC

Status: Identified Fix applied, we are waiting for the service to return to normal. Affected components API (Degraded performance)
resolved Jul 10, 2026, 02:41 AM UTC

Status: Resolved The issue has been resolved, and we can confirm that services are operating normally again. Affected components API (Operational)

Read the full incident report →

Minor May 25, 2026

LiveChat - Issues with reports from Export Raw Data

Detected by Pingoru: May 25, 2026, 05:30 AM UTC
Resolved: May 25, 2026, 06:15 AM UTC
Duration: 44m

Affected: Agent apps

Timeline · 4 updates

investigating May 25, 2026, 05:30 AM UTC

Status: Investigating We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email. Affected components Agent apps (Partial outage)
monitoring May 25, 2026, 05:46 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
monitoring May 25, 2026, 06:08 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
resolved May 25, 2026, 06:15 AM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. Affected components Agent apps (Operational)

Read the full incident report →

Minor May 19, 2026

Workflows delay

Detected by Pingoru: May 19, 2026, 02:11 AM UTC
Resolved: May 19, 2026, 04:15 AM UTC
Duration: 2h 4m

Timeline · 5 updates

investigating May 19, 2026, 02:11 AM UTC

Status: Investigating We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
investigating May 19, 2026, 02:32 AM UTC

Status: Investigating We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
monitoring May 19, 2026, 02:56 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
monitoring May 19, 2026, 03:45 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
resolved May 19, 2026, 04:15 AM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

Read the full incident report →

Minor May 13, 2026

Issues with adding new Knowledge Sources

Detected by Pingoru: May 13, 2026, 11:33 AM UTC
Resolved: May 13, 2026, 12:06 PM UTC
Duration: 32m

Affected: Agent apps

Timeline · 3 updates

investigating May 13, 2026, 11:33 AM UTC

Status: Investigating We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
monitoring May 13, 2026, 11:40 AM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored. Affected components Agent apps (Operational)
resolved May 13, 2026, 12:06 PM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)

Read the full incident report →

Minor February 25, 2026

LiveChat - outage

Detected by Pingoru: Feb 25, 2026, 04:33 AM UTC
Resolved: Feb 26, 2026, 10:19 AM UTC
Duration: 1d 5h

Affected: Support chat on www.livechat.comAPISubprocessors' serviceChat widgetAgent apps

Timeline · 28 updates

Read the full incident report →

Minor February 21, 2026

Messages sent via the chat widget are delayed

Detected by Pingoru: Feb 21, 2026, 06:26 PM UTC
Resolved: Feb 21, 2026, 06:57 PM UTC
Duration: 31m

Affected: Support chat on www.livechat.comChat widget

Timeline · 4 updates

investigating Feb 21, 2026, 06:26 PM UTC

Status: Investigating Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
investigating Feb 21, 2026, 06:52 PM UTC

Status: Investigating We are still investigating the problem. The delay was shortened, but it is still occurring. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
monitoring Feb 21, 2026, 06:54 PM UTC

Status: Monitoring The problem should be resolved now. We are moving to monitoring. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)
resolved Feb 21, 2026, 06:57 PM UTC

Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

Read the full incident report →

Minor February 10, 2026

Messages sent in the chat widget may be delayed

Detected by Pingoru: Feb 10, 2026, 05:04 PM UTC
Resolved: Feb 10, 2026, 06:10 PM UTC
Duration: 1h 6m

Affected: Support chat on www.livechat.comChat widget

Timeline · 6 updates

investigating Feb 10, 2026, 05:04 PM UTC

Status: Investigating We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
investigating Feb 10, 2026, 05:21 PM UTC

Status: Investigating Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
identified Feb 10, 2026, 05:32 PM UTC

Status: Identified We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
identified Feb 10, 2026, 05:51 PM UTC

Status: Identified Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
monitoring Feb 10, 2026, 06:06 PM UTC

Status: Monitoring The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
resolved Feb 10, 2026, 06:10 PM UTC

Status: Resolved This incident has been resolved and services are operating normally. Thank you for your patience. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)