Liquid Web incident
Spice Console disruption on Linux virtual machines
Resolved after 1 day 15 hours, affecting Cloud Dedicated and Cloud VPS Hosting, on April 21, 2026.
This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers. Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence. Thank you for your patience and understanding throughout this process.
Affected components
Update timeline
- investigating Apr 21, 2026, 08:40 AM UTC
We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers. There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console. Our engineers are investigating and will provide updates as they become available. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.
- identified Apr 21, 2026, 11:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 22, 2026, 11:56 PM UTC
This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers. Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence. Thank you for your patience and understanding throughout this process.
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