Resolved after 2 hours 3 minutes, on November 27, 2025.
Our Network team detected an emergent issue with our CloudVPN service. Existing customer VPN connections are not impacted, however new attempts are not connecting. Our Engineers are currently investigating the situation and we will provide updates as progress unfolds. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).
Update timeline
- investigating Nov 27, 2025, 10:50 PM UTC
Our Network team detected an emergent issue with our CloudVPN service. Existing customer VPN connections are not impacted, however new attempts are not connecting. Our Engineers are currently investigating the situation and we will provide updates as progress unfolds. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).
- resolved Nov 28, 2025, 12:53 AM UTC
This incident has been resolved.
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