Liquid Web incident
Magento 2 “PolyShell” File Upload Vulnerability efforts
Resolved after 2 hours 10 minutes, on March 31, 2026.
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue. If you have any questions or concerns, please contact a member of our support team via live-chat, or case ([email protected]).
Update timeline
- identified Mar 31, 2026, 06:55 PM UTC
During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue. If you have any questions or concerns, please contact a member of our support team via live-chat, or case ([email protected]).
- resolved Mar 31, 2026, 09:05 PM UTC
This incident has been resolved.
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