Link11 Support Mailbox Outage

Update timeline

1. identified Oct 30, 2026, 04:37 PM UTC

   Dear valued Customer, We are currently experiencing an outage affecting the Link11 support mailboxes. During this time, emails sent to our support team may not be received or may be delayed. If you need assistance, please contact our 24/7 Support Hotline at +49 69 5800 4926-99. Our team is available and ready to help. If you have sent an email to support since 30 October 2026, 12:00 UTC, we recommend calling the hotline so we can make sure your request is handled. Our teams are actively working to restore the service, and we will keep you informed on our progress. We apologize for any inconvenience and thank you for your patience. Kind regards, — Link11 Customer Support Team

2. monitoring Oct 30, 2026, 04:51 PM UTC

   Dear valued Customer, The outage affecting the Link11 support mailboxes has been resolved. Emails sent to our support team are being received again. We are continuing to monitor the service closely to make sure it stays stable. If you emailed support between 30 October 2026, 12:00 UTC and 30 October 2026, 16:45 UTC and have not had a reply, please send your request again or call our Support Hotline at +49 69 5800 4926-99 so we can make sure it is handled. We apologize for the inconvenience and thank you for your patience. Kind regards, — Link11 Customer Support Team

3. resolved Oct 30, 2026, 06:54 PM UTC

   Dear Customer, After a period of monitoring, we can confirm that the Link11 support mailboxes are stable and working normally. This incident is now Resolved. You can reach our support team by email again as usual. If you still have an open request from the time of the outage that has not been answered, please email us or call our Support Hotline at +49 69 5800 4926-99. Thank you for your patience and understanding. Kind regards, — Link11 Customer Support Team