Link11 incident
[Investigating] Potential Issue – [Link11 WAAP / Secure CDN]
Resolved after 6 hours 7 minutes, affecting Secure CDN and Link11 WAAP, on August 11, 2026.
Dear valued customer, The backbone routing has been restored and we are awaiting updates and details on what occurred. We sincerely apologize for this situation and promise you to undertake all necessary actions to avoid such inconveniences in the future. If you have any further questions, write to us at [email protected].
Affected components
Update timeline
- investigating Aug 11, 2026, 04:07 PM UTC
[Investigating] Potential Issue – Link11 WAAP / Secure CDN We are currently investigating a potential issue affecting Link11 WAAP and Secure CDN. Customers whose services are delivered via our Singapore and Hong Kong locations may experience increased latency, intermittent errors, or degraded performance. Traffic is being rerouted to alternative locations where possible. Our engineering teams are actively investigating with high priority. Customer traffic protection remains our top focus, and we will share a further update as soon as we have more information. If you are experiencing impact beyond the above, please contact our support team through the usual channels. — Link11 Customer Support Team
- investigating Aug 11, 2026, 04:07 PM UTC
We are continuing to investigate this issue.
- investigating Aug 11, 2026, 04:12 PM UTC
We are continuing to investigate this issue.
- resolved Aug 11, 2026, 10:14 PM UTC
Dear valued customer, The backbone routing has been restored and we are awaiting updates and details on what occurred. We sincerely apologize for this situation and promise you to undertake all necessary actions to avoid such inconveniences in the future. If you have any further questions, write to us at [email protected].
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