Resolved after 14 minutes, affecting SMS Mobile Originated (MO) and SMS Mobile Terminated (MT) and 1 more, on April 27, 2026.
Dear Customers, The reported behavior has been reviewed and was limited to a single operator and traffic originating from one specific customer. Our platform and core services were operating normally throughout, with no disruption to overall service stability. The observations appear to be related to missing delivery receipts (DLRs) on the operator side (Telia Norway). No broader impact or platform degradation was identified. If you have any further questions or notice irregularities, please contact our support team.
Affected components
Update timeline
- investigating Apr 27, 2026, 03:43 PM UTC
Dear Customer/Partner, We would like to inform you about an unscheduled system disruption that affected the platform Start Date and Time: 2026-04-27 15:39 CET Affected Services: - Mobile Terminated messages - Mobile Originated messages - WhatsApp Impact: Messages may be failed, or queued. The developers are working on a solution to the issue We apologize for any inconvenience this may have caused.
- resolved Apr 27, 2026, 03:58 PM UTC
Dear Customers, The reported behavior has been reviewed and was limited to a single operator and traffic originating from one specific customer. Our platform and core services were operating normally throughout, with no disruption to overall service stability. The observations appear to be related to missing delivery receipts (DLRs) on the operator side (Telia Norway). No broader impact or platform degradation was identified. If you have any further questions or notice irregularities, please contact our support team.
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