LINK Mobility incident
[Xenioo/MyLINK][WhatsApp] Unscheduled disturbance
Resolved after 7 hours 9 minutes, affecting Whatsapp and Europe and 1 more, on June 19, 2026.
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jun 19, 2026, 11:27 AM UTC
Dear Customer / Partner, Please be informed that we are experiencing an incident affecting the Xenioo/MyLINK Connect and LMCL WhatsApp platforms. Start time: 2026-06-19 12:09 CEST Affected services: Xenioo/MyLINK Connect Platform (Bots and MO/MT messages) WhatsApp (MO/MT messages) Impact: Customers may experience unavailability of Xenioo/MyLINK Connect automated bots and delays in MO/MT WhatsApp message delivery. We apologize for any inconvenience caused.
- identified Jun 19, 2026, 12:12 PM UTC
Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.
- monitoring Jun 19, 2026, 04:28 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:36 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
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