[2026-04-23][CGI & GW2] Unscheduled Disturbance

Update timeline

1. investigating Apr 23, 2026, 12:28 PM UTC

   Dear Customer / Partner, Please be informed that we are currently experiencing an unscheduled disturbance on the CGI platform. Affected services: Delivery Reports (DLRs) Impact: Delivery Reports may be delayed or missing. Please note that Mobile Terminated (MT) and Mobile Originated (MO) messages are not impacted and are working without issues. We will provide an update within the next 2 hours, or sooner if new information becomes available. We apologize for the inconvenience caused.

2. identified Apr 23, 2026, 01:06 PM UTC

   Dear Customer / Partner, Please be informed that we are currently experiencing an unscheduled disturbance on the CGI and GW2 platform. Affected services: Delivery Reports (DLRs) and Mobile Originated messages (MOs). Impact: Delivery Reports and Inbound messages may be delayed or missing. Please note that Mobile Terminated (MT) messages are not impacted and are working without issues. We will provide an update within the next 2 hours, or sooner if new information becomes available. We apologize for the inconvenience caused.

3. identified Apr 23, 2026, 01:07 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 23, 2026, 02:49 PM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

5. resolved Apr 23, 2026, 04:57 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues do not hesitate to contact your local support. Thank you for your patience and understanding.