LINK Mobility incident

[INTOUCH][2026-05-20] Unscheduled Service Disruption

Resolved after 2 hours 44 minutes, affecting Link InTouch Web, on May 20, 2026.

monitoring May 20, 2026, 07:01 AM UTC

Dear Customer / Partner, The issue affecting customer logins to the InTouch platform has been resolved. Services are now operating normally, and customers should be able to log in without issues. We apologize for any inconvenience caused and appreciate your patience.

Started
May 20, 2026, 06:41 AM UTC
Resolved
May 20, 2026, 09:26 AM UTC
Duration
2h 44m
Detected by Pingoru
May 20, 2026, 06:41 AM UTC

Affected components

Link InTouch Web

Update timeline

  1. investigating May 20, 2026, 06:41 AM UTC

    Dear Customer / Partner, We would like to inform you about an unscheduled service disruption. Impact: Customers may experience issues logging in to the InTouch platform (https://live.intouch.no). Our team is currently investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available. We apologize for any inconvenience caused.

  2. monitoring May 20, 2026, 07:01 AM UTC

    Dear Customer / Partner, The issue affecting customer logins to the InTouch platform has been resolved. Services are now operating normally, and customers should be able to log in without issues. We apologize for any inconvenience caused and appreciate your patience.

  3. resolved May 20, 2026, 09:26 AM UTC

    This incident has been resolved.

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