Resolved after 9 days 6 hours, affecting Fleet Management Portal (my.lightfoot.co.uk), on November 11, 2025.
The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.
Affected components
Update timeline
- identified Nov 11, 2025, 09:19 AM UTC
Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.
- monitoring Nov 12, 2025, 12:56 PM UTC
A fix has been developed for this issue which is currently in testing.
- monitoring Nov 17, 2025, 01:48 PM UTC
The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.
- resolved Nov 20, 2025, 03:53 PM UTC
A mitigation for this issue was deployed into production today.
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