Resolved after 21 hours 25 minutes, affecting Fleet Management Portal (my.lightfoot.co.uk), on October 29, 2026.
A fix for the root cause has been deployed and all data processing has been completed. We have seen a reduction in vehicles reporting as signal lost, when they shouldn't be, to near zero. We will now monitor this incident to ensure it has been fully resolved.
Affected components
Update timeline
- investigating Oct 29, 2026, 11:00 AM UTC
We are aware that there a number of vehicles showing as Signal Lost in the Lightfoot portal despite being active. Our teams are investigating and will provide updates as soon as we have them.
- identified Oct 29, 2026, 02:36 PM UTC
We understand the root cause of the issue and we are working towards a fix. No data has been lost and devices are still transmitting data successfully. The issue is an internal processing error preventing live tracking and journey data from being displayed in the portal.
- monitoring Oct 29, 2026, 04:40 PM UTC
A fix for the root cause has been deployed and all data processing has been completed. We have seen a reduction in vehicles reporting as signal lost, when they shouldn't be, to near zero. We will now monitor this incident to ensure it has been fully resolved.
- resolved Oct 30, 2026, 08:25 AM UTC
This incident has been resolved
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