Lightfoot incident

Fleet Portal failure following login

Resolved after 1 day 19 hours, affecting Fleet Management Portal (my.lightfoot.co.uk), on April 27, 2026.

monitoring Apr 29, 2026, 08:24 AM UTC

The Fleet Portal authentication appears to be continuing to work as expected this morning. We will continue to monitor through the morning.

Started
Apr 27, 2026, 02:48 PM UTC
Resolved
Apr 29, 2026, 10:29 AM UTC
Duration
1d 19h
Detected by Pingoru
Apr 27, 2026, 02:48 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)

Update timeline

  1. identified Apr 27, 2026, 02:48 PM UTC

    Some users have reported a failure on the Fleet Portal following login. This was observed following a live deployment (v73.0.0). This deployment has been reverted. We have identified the cause and are currently investigating a fix to re-apply v73.0.0

  2. identified Apr 27, 2026, 04:22 PM UTC

    We have implemented a fix for the original login issue and are continuning to test with the aim of re-releasing on Tuesday 28th April.

  3. identified Apr 28, 2026, 10:22 AM UTC

    The fix for version v73.0.0 will be applied at 11:30am this morning. The team will continue to monitor post deployment.

  4. monitoring Apr 28, 2026, 10:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 28, 2026, 11:55 AM UTC

    Following the re-release of v73.0.0 we've had a small number of reports of users still experience issues. We are continuing to monitor the situation.

  6. monitoring Apr 28, 2026, 01:56 PM UTC

    Following further login issues we can reverting v73.0.0 to investigate

  7. monitoring Apr 28, 2026, 03:58 PM UTC

    We are continuing to monitor following resolution of login issues.

  8. monitoring Apr 29, 2026, 08:24 AM UTC

    The Fleet Portal authentication appears to be continuing to work as expected this morning. We will continue to monitor through the morning.

  9. resolved Apr 29, 2026, 10:29 AM UTC

    This incident has been resolved.

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