Resolved after 42 days 20 hours, affecting Fleet Management Portal (my.lightfoot.co.uk), on April 29, 2025.
We've implemented solutions to these issues and have observed improved performance across our reporting system. The system is now behaving normally, but we continue monitoring it closely.
Affected components
Update timeline
- investigating Apr 29, 2025, 02:37 PM UTC
We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.
- investigating May 13, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
- identified May 13, 2025, 10:02 AM UTC
We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused
- identified May 19, 2025, 08:47 AM UTC
We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused
- identified May 19, 2025, 08:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 21, 2025, 08:12 AM UTC
We've implemented solutions to these issues and have observed improved performance across our reporting system. The system is now behaving normally, but we continue monitoring it closely.
- resolved Jun 17, 2025, 11:17 AM UTC
This incident has been resolved.
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