Lemon Way incident
DNS provider incident provokes instabilities on production & sandbox
Resolved after 7 hours 16 minutes, affecting Production Webkit and Sandbox Webkit and 1 more, on November 18, 2025.
Dear customers, The sandbox & production platforms have been stable since our last update. The incident is now closed. Thank you, Lemonway's Production Team.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:03 PM UTC
Dear customers, Our DNS provider is suffering from instabilities on their end, which is in turn provoking some instabilities on our production and sandbox environments. In production and sandbox, the products concerned are : - Webkit - Oauth - Online onboarding Symptoms observed : the products listed above become randomly unavailable for a short duration. Unfortunately, we cannot do much about this until the issue is resolved on our provider side. Rest assured we will keep updating you through this incident when we know more. We apologize for the inconvenience, Lemonway's production team.
- monitoring Nov 18, 2025, 02:55 PM UTC
Dear customers, Thank you for your patience. Our DNS provider has just announced the implementation of a fix and is now closely monitoring the situation. From our perspective, the situation has been stable for 2 hours, we will keep closely monitoring our platforms for any new issue. Thank you, Lemonway's Production Team.
- resolved Nov 18, 2025, 07:20 PM UTC
Dear customers, The sandbox & production platforms have been stable since our last update. The incident is now closed. Thank you, Lemonway's Production Team.
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