Resolved after 6 hours 51 minutes, affecting EU instance and AP instance and 1 more, on September 15, 2026.
The add-ins are listed on Microsoft's marketplace again, and we are monitoring for any remaining availability issues.
Affected components
Update timeline
- identified Sep 15, 2026, 09:51 PM UTC
We’ve identified an issue affecting the availability of our Word and Outlook add-ins for some users
- identified Sep 16, 2026, 12:29 AM UTC
We identified the cause of the issue impacting availability of our Word and Outlook add-ins for some users and are actively working with Microsoft to have them listed again.
- monitoring Sep 16, 2026, 01:23 AM UTC
The add-ins are listed on Microsoft's marketplace again, and we are monitoring for any remaining availability issues.
- resolved Sep 16, 2026, 04:42 AM UTC
The issue has been resolved and the system is operating normally.
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