Resolved after 2 hours 13 minutes, affecting EU instance, on October 9, 2026.
Chat histories currently unavailable in EU. We're working to restore them as quickly as possible.
Affected components
Update timeline
- investigating Oct 09, 2026, 08:36 AM UTC
We are investigating reported slowness for some customers on the EU instance.
- identified Oct 09, 2026, 08:58 AM UTC
We identified the cause of the increased increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app.
- monitoring Oct 09, 2026, 09:15 AM UTC
We mitigated the increased increased error rate and are monitoring the system.
- identified Oct 09, 2026, 09:31 AM UTC
We identified the cause of the increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app.
- identified Oct 09, 2026, 09:35 AM UTC
We identified the cause of increased slowness and error rates (including failing to log in) in the EU region and are actively working to mitigate it.
- monitoring Oct 09, 2026, 09:41 AM UTC
We mitigated the increased increased latency and error rate in the EU region and are now monitoring the system. Agent chat histories are currently unavailable.
- monitoring Oct 09, 2026, 10:01 AM UTC
Chat histories currently unavailable in EU. We're working to restore them as quickly as possible.
- resolved Oct 09, 2026, 10:50 AM UTC
Chat history access has been restored and the system is operating normally.
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