Legora incident

Increase in failed document processing in the EU Region

Resolved after 3 hours 35 minutes, affecting EU instance, on September 29, 2026.

resolved Sep 29, 2026, 01:40 PM UTC

Between 12:05 and 15:40 CET on September 29, users may have experienced an increase in failed document processing in the EU Region. The issue has been resolved and the service is operating normally.

Started
Sep 29, 2026, 10:05 AM UTC
Resolved
Sep 29, 2026, 01:40 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 29, 2026, 10:05 AM UTC

Affected components

EU instance

Update timeline

  1. investigating Sep 29, 2026, 10:05 AM UTC

    We are investigating an increase in failed document processing in the EU Region

  2. resolved Sep 29, 2026, 01:40 PM UTC

    Between 12:05 and 15:40 CET on September 29, users may have experienced an increase in failed document processing in the EU Region. The issue has been resolved and the service is operating normally.

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